Privacy Policy

Last Updated: November 2024

Introduction

Void-crane ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website void-crane.com and use our photography services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our services, including:

• Name and contact details (email address, postal address)
• Company or organisation name
• Project details and requirements
• Payment information for service bookings
• Communications and correspondence with our team

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information collected for the following purposes:

• To provide and deliver our photography services
• To respond to enquiries and communicate about projects
• To process payments and manage bookings
• To improve our website and services
• To send relevant updates about our services (with your consent)
• To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With service providers who assist in delivering our services (payment processors, cloud storage)
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or merger

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Project files and images are retained according to our service agreements.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (where applicable)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: [email protected]
Address: Level 8, 123 Collins Street, Melbourne, VIC 3000, Australia